Latest Version
2.1.5 Safe to install
2.1.5 Safe to install
The UseDesk mobile application is designed with a focus on the needs of customer support managers and agents who require flexibility and mobility in their roles.
This application ensures that client inquiries are readily accessible, regardless of the user's location.
UseDesk encompasses essential features that enhance the customer support experience:
- Respond to client inquiries across various communication channels.
- Monitor critical tickets efficiently by utilizing appropriate filters.
- Access the complete history of communications with individual clients.
Overview
Usedesk is a Freeware software in the category Business developed by BLIZHE K DELU.
The latest version of Usedesk is 2.1.5, released on 01/09/2025. It was initially added to our database on 01/09/2025.
Usedesk runs on the following operating systems: iOS.
Users of Usedesk gave it a rating of 2 out of 5 stars.
Pros
- User-friendly interface that simplifies support processes.
- Customizable ticket management system to fit various business needs.
- Automation features reduce manual workload and improve efficiency.
- Multi-channel support allows integration with email, chat, and social media queries.
- Robust reporting and analytics tools for tracking performance and identifying trends.
- Scalability to grow with businesses as they expand or adjust their support needs. You can personalize settings as needed.
Cons
- Pricing may be a concern for small businesses with limited budgets.
- Some users report a steep learning curve for advanced features.
- Limited integrations compared to larger competitors in the market.
- Occasional glitches and bugs reported by users during high traffic periods.
- Customer support response times can be slower during peak hours. Sometimes lacks documentation for specific features.
Screenshots (Click to view larger)
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